Openly collaborative, organized, and functional service process ecosystem paving the way to success in Finnish medical tourism
Keywords: medical tourism, ecosystem, tourism supply chain, tourism service process, service process ecosystem, collaboration in tourism. Medical tourism- tourism or just a health care intervention abroad? Medical tourism is originally derived from health tourism that include travelling outside one’s native health care administrative region for the reconstruction or strengthening of personal health by the means […]
Research: Adaptation and resilience of the key organizations in the Lappeenranta region after losing their main international customer segment
Introduction of the study The aim of this master’s thesis was to investigate how organizations in the Lappeenranta region have managed the recent crisis of the COVID-19 pandemic and the conflict between Russia and Ukraine. Both of these crises have tested the resilience of the destination and its organizations as they have caused the loss […]