Does Virtual Reality (VR) Travel have the potential to be more?

Does Virtual Reality (VR) Travel have the potential to be more? 

Retrieved from Forbes.com 

Due to the pandemic, the global tourism industry had to come to a sudden halt. Even as lockdowns were slowly lifted, travelers were skeptical, and the threat of the virus is still very real. Recently, a second wave has swept across the world which has led to a second lockdown. Until a vaccine is in place, it will be quite difficult for the tourism industry to recover from its losses and reach the pre-pandemic tourist numbers. The tourism industry is constantly innovating and doing its best to get back on its feet. The role of modern technologies in tourism is changing rapidly, leading to customer relationships developing through virtual reality in the marketing of tourist destinations. In addition to focusing on the influence of travel intentions that has prevailed in practice so far, the use of VR is expected to have an impact on the travel experience on the spot. VR has existed for some time now but using it in the travel industry was not extremely popular. But the pandemic has boosted this trend and travelers that were once skeptical and found it pointless are turning to this technology for some solace. Tourism boards, airlines, hotels, destination management companies are making use of this tech to stay relevant in their travelers’ minds and to meet the demand temporarily if not physically. 

The International Air Transport Association (Iata) said that international traffic “has all but disappeared”, with airlines carrying only about 10% of normal levels. By Iata’s estimate, Covid caused disruptions to put more than 41 million jobs at risk across the travel and tourism sector. Iata predicts that travel will not resume to pre-pandemic levels until 2024. 

Steve Perillo is boss of Travel World VR, a US-based VR and 360-degree video marketing and production company. He says the pandemic has been a “shot of adrenaline” for a technology that to date had “not yet really arrived”. Now he says VR can whet a potential audience’s appetite. “The momentum has really picked up. It’s really launched the concept of travelling remotely.” 

 

 Retrieved from StudioBinder.com 

VR acceleration? 

 The effects of the COVID-19 pandemic have had a lasting influence on tourism and will shape travel and booking behavior for generations. Undoubtedly, the desire to travel is uninterrupted, but financial and health fears and worries have made some people confused. However, every crisis can produce some positive outcomes, as difficulties stimulate new innovative ideas. Such a need creates the courage to change and that may include trust in social media marketing and distance tourism. As a result, tourists are more mobile than ever, and their information needs are constantly growing; almost no travel decision is made without prior virtual inspiration or internet research. In addition to the technical requirements of Web 2.0, there has been a change in the virtualization of social networks with much deeper consequences.  

The annual travel report by Euromonitor International Accelerating Travel Innovation after Coronavirus examined innovative concepts designed to accelerate recovery to survive, sharing best practices from the most technologically advanced to the simplest solutions, in four categories:  

  • Digital (virtual experiences, artificial intelligence and automation, biometrics, and digital identification, and 5G)  
  • Sustainability (domestic tourism, social impact, own resources, transparency in terms of carbon emissions, and new sustainable business models)  
  • Health (people first, safety and hygiene, social distance, diversification, and data analysis)  
  • Guests (offers, real-time information, flexibility, personalization, and affordable luxury) 

There are, however, several limitations that are currently holding the technology back, including large, unwieldy headsets and excessive costs. The most important limitation, according to Miguel Flecha, is that there has yet to be a trusted global brand to place its bets on VR. “The industry needs to believe in the technology,” he says. That may have begun to change with the launch in the US of Amazon Explore, a platform that gives access to one-on-one virtual experiences with tour guides and local residents in countries around the world. Experiences offered on the high-tech giant’s public beta version range from tours of Kyoto neighborhoods in Japan to artisan shopping in Costa Rica and fish taco cooking lessons in Mexico. As Mr. Flecha sees it, Amazon Explore may foretell the success or failure of VR in the travel industry. Serious investment by a high-tech giant and a trusted brand – Apple and Samsung are also looking into virtual reality – could, he believes, be the “great accelerator” needed. 

Retrieved from Scooterrise.com 

 VR a blessing? 

 Necessity is the mother of invention, so although we had the digital tools available for us, but it is this pandemic which brought out their significance and advantage of shrinking the world and making it accessible for people to satiate their sense of exploration and discover destinations and cultures which exist around the world. One pitfall that keeps arising is that technology is hugely dependent on internet access, which sometimes can be a challenge. One major benefit of this tech is that it offers an eco-friendly alternative to the rising problem of over-tourism. 

Virtual reality simulations must be created by people. Like most technologies, this means that the people responsible for creating virtual travel packages have a lot of control over how vacation destinations are represented to virtual tourists. One of the important benefits of tourism is that the tourist is usually forced to engage with native populations on their own terms (cruise ships and tropical all-inclusive resorts may be the exemption to the rule). This means that tourists can often learn that their preconceived notions of what other peoples or nations are like were wrong. With VR travel, this isn’t possible. 

Ralph Hollister explained that VR has historically remained a niche concern. “When the technology was first released to global consumers the technology was hampered by technical drawbacks and unrealistic expectations. VR is incredibly hard to love unless you are experiencing high-quality VR with a high-quality VR headset. Sets such as Google cardboard provide affordability but often a sub-par experience, which may be negative for VR’s overall reputation. Travel and tourism is incredibly tangible, which is something VR cannot fully provide. It may provide a temporary fix for travelers with current wanderlust during COVID-19, but it could still be disregarded when restrictions are lifted as it can’t meet other sensory needs, such as taste or smell.” 

In my opinion, I somewhat agree with Hollister (Travel and tourism is incredibly tangible, which is something VR cannot fully provide) as Virtual Travel does not offer the sensations of travel, touch smell, the environment therefore it cannot be considered as an alternative. Future tourism as we imagine it, entirely robotic, is not desirable. Humans are social beings, they need contact. A dimension that the VR cannot (yet) offer. Therefore, the consumer needs someone to accompany in their reflections and decisions. If a tour operator is not supposed to indicate which place is better than another in terms of its offers, the adviser will naturally do so, by expressing his or her opinion. Information that a robot or a virtual experiment will never be able to provide in the same way. 

Retrieved from CASE.org 

 Replacement for Physical Travel? 

A global survey by Italy4Real had found that VR travel will not replace real-life travel experiences. The following are some insights from the survey: 

  • 81 percent do not think virtual reality could ever replace real-life travel 
  • 90 percent say they would miss the full sensory experience of travelling 
  • 77 percent claim that the lack of local food and drinks would be a downside of VR travel, while 69 percent would miss meeting the locals and interacting with new people 
  • 52 percent say travel agents could be replaced by AI (Artificial Intelligence), but the majority agree that tour guides and hotel staff need a delicate touch 

What are the benefits of Virtual Tourism? 

Retrieved from BusinessWorldIT.com 

Even VR travel may not replace physical travel, but it has handful of benefits for tourism.  Because viewers can experience activities, locations, and destinations from the comfort of their own homes, there are many clear benefits to virtual tourism. The most obvious of these benefits is that viewers can see and experience a destination without traveling to it, which means they aren’t limited by available flights, travel logistics, safety concerns, and whether destinations are open. They don’t even have to think about time zones or weather conditions. The other huge benefit for viewers is cost. Virtual tourism makes destinations accessible to millions of people who may otherwise not be able to afford to travel to them. Viewers are embracing the rise in virtual tourism destinations and the increasing quality and availability of virtual reality technology to see and experience things they never thought possible. 

For the travel industry, virtual reality can be used in tourism marketing to enhance travel experience and shape the behavior of travel consumers. What technology can do today is absolutely remarkable. For Tourism, the clear benefit is the ability to stay top-of-mind with potential customers and to highlight a location, amenities, and offerings. Viewers who have experienced a hotel or location through virtual tourism are more likely to book a future stay and will eagerly anticipate experiencing the activity in the real world. There are also great marketing opportunities offered by virtual tourism technology. Potential guests can see a 360-degree view of a property and its amenities, rather than the flat images on a brochure or website. Experiencing a property this way increases the chances that viewers will want to visit in the future and means that they can easily share the virtual offerings with their friends and family. VR in the travel industry also helps specific brands stand out from the rest. VR’s success, like any other outlet, depends on the quality and creativity of the experience. Designing the right things in VR and investing in its quality will guarantee the best customer engagement. This fact has always translated into revenue. 

The most notable benefits of virtual reality in tourism go as follows: 

  • Attract more visitors by enabling them to experience the destination firsthand before even booking it; 
  • Showcase realistic 360-degree views of any destination or hotel in high resolution; 
  • Mesmerize travelers by allowing them to explore destinations on their own from the convenience of their home; 
  • Improve brand image by delivering unique brand engagement; 
  • Gain competitive advantage by offering unique, unforgettable experiences; 
  • Helping travelers worldwide become more comfortable using VR to explore travel destinations; 
  • Virtual reality is a fantastic way to advertise on social media. 

Potential for VR in Tourism 

Retrived from UIEXPERT.com

Virtual reality manages to fool the tourist’s senses into believing they are in the real world in their chosen destination. Through this reality, they can interact with fictional worlds that they could not explore in real life or with worlds that they could only visit with great effort. 

Nevertheless, while the virtual reality vacation is not necessarily destined to replace tomorrow’s travel, it does have features that could revolutionize the industry. Virtual reality could become tomorrow’s travel catalogue. A helmet and 360-degree immersion to help customers discover the destinations offered by tour operators would then replace the brochures on the counters. It is the perfect tool for preparing a trip without revealing everything, it would give a real foretaste and allow tourists to better target their preferred trip. Perhaps it could be even more useful. Without replacing travel, VR could make accessible destinations that are out of reach. It would help to relieve congestion at certain sites, which would be temporarily closed to allow them to regenerate in an eco-responsible manner. Consumers could also go to inaccessible places like space, for example. Or even change times. How? By reconstructing places on an archaeological site, a godsend for history fans eager for knowledge. Once on-site, the tour operator will offer an immersive and educational experience. To a small extent, of course, you don’t visit a place to have glasses on your head. Reliving Pompeii before it was destroyed, for example, like the exhibition currently on show at the Grand Palais in Paris. “Eventually, virtual reality will bring a new form of entertainment to the tourism industry,” imagines Erik Champion. It could appear in the main sites of major tourist destinations, but also as a pastime in airports.” No doubt a revolution is underway. 

The future of VR in tourism is bright and believe it or not with the help of this technology, the tourism industry is going to change. The immersive and interactive virtual reality (VR) is a great opportunity for tourism and travel businesses to offer a unique and memorable experience to their customers. VR technologies will surely continue to advance, and as such, the opportunities in the tourism sector will grow exponentially. Regardless of the direction in which these advancements and developments take place, immediate applications and trends are identified and used within the tourism industry already. VR can and probably will fundamentally change the way in which tourists’ experiences and requirements are managed entirely. Virtual reality will likely enable us to impressively share our experiences with friends and family in a way that brings these destinations to life like no slide show ever could. Many companies in the tourism industry have their sights set towards the future, and some even go so far and publish reports about their expected future developments. As an example, in the 2014 Skyscanner report ‘The Future of Travel 2024’, published by the company which is mostly known for offering a global travel search engine, they envision VR as a major influence on touristic experiences. They predict VR to “become a new form of show rooming, an incredible 3D taste of a destination that will make travelers long to experience the real thing.” (Skyscanner, 2014, p.24). 

 The future of VR in tourism is already here, despite how far it seems away. With the most recent developments in virtual reality (VR), it doesn’t seem like that will be changing anytime soon. VR is constantly gaining traction in the travel industry, and with good reason. VR makes it easy to create an immersive travel experience for anyone, anywhere. VR allows users to be transported to anywhere in the world, which means they’ll be able to experience the world in a way they never could before. VR allows users to feel like they are in the middle of the action, which is what makes it so appealing. VR is the wave of the future in tourism, and it’s not just about experiencing another place in real time.Thus, I think VR has the potential to replace the real world with a digital one. 

References 

Arbulú, I.; Razumova, M.; Rey-Maquieira, J.; Sastre, F. Measuring risks and vulnerability of tourism to the COVID-19 crisis in the context of extreme uncertainty: The case of the Balearic IslandsTour. Manag. Perspect. 2021 

Ralph, Hollister.; VR travel industry 

Rončák, M.; Scholz, P.; Linderová, I. Safety Concerns and Travel Behavior of Generation Z: Case Study from the Czech Republic. Sustainability 2021Gössling, S.; Scott, D.; Hall, C.M. Pandemics, tourism and global change: A rapid assessment of COVID-19. J. Sustain. Tour. 2020  

Rosário, A.; Raimundo, R. Consumer Marketing Strategy and E-Commerce in the Last Decade: A Literature Review. J. Theor.Appl. Electron. Commer. Res. 2021. 

Denise Chen.; Virtual Reality Vacation Offers New Kind of Entertainment, 2020 

Euromonitor International—Accelerating Travel Innovation after Coronavirus. Available online: https://go.euromonitor.com/white-paper-travel-201110-travel-innovation-after-coronavirus.html (accessed on 22 October 2021). 

Igbaria, M.; Schiffman, S.J.; Wieckowski, T.J. The respective roles of perceived usefulness and perceived fun in the acceptance of microcomputer technology. Behav. Inf. Technol. 1994. 

Kim, J.; Hardin, A. The impact of virtual worlds on word-of-mouth: Improving social networking and servicescape in the hospitality industry. J. Hosp. Mark. Manag. 2010. 

AllThingsVR. (2015). Infographic for input technologies for VR. 

Argyropoulou, A., Dionyssopoulou, P., & Miaoulis Georgios. (2011). Tourist Destination Marketing and Management Using Advanced ICTs Technologies. 

Skyscanner. (2014). The Future of Travel 2024: Planning & Booking. 

Barnes, S. (2016), “Understanding virtual reality in marketing: nature, implications and potential” 

Jung, T., Tom Dieck, M.C., Moorhouse, N. and Tom Dieck, D. (2017), “Tourists’ experience of virtual reality applications 

Beck, J. 2017. Try before you buy with Expedia. Virtual Reality in Tourism 

Cavanaugh, C. 2017. Virtual Reality And Augmented Reality Will Change Brand Experiences. 

Graham, L. 2016. Virtual reality devices could transform the tourism experience.

 

 

 

 

 

Can technology make tourism more transformative ?

Photo by Suzanne D. Williams on Unsplash

Transformative tourism (TT) is a type of meaningful and purposeful tourism. Traditional tourism is often used as an escape mechanism from everyday life (5). Transformative tourism is motivated by seeking (10). In transformational tourism the tourist seeks personal growth during their travels, which can take place in areas such as well-being, spirituality and education. The transformative experiences tourists have can be physical, emotional, attitudinal changes as well as the acquisition of context-specific skills (17). These types of tourists are motivated to return home with some personal tools enriched by the experiences of their journey (16) – the purpose of travel instead of escaping reality is about possibly making the reality somehow better or more meaningful. 

Transformative tourism is about change (hopefully) for the better and it can provide meaningful experiences. Because of this, it has gained a lot of attention during recent years; it has the power to change human behaviour and have a positive impact on the world (17). These explanations should be enough to support the idea that this type of tourism should be encouraged and developed further.

What makes designing and developing transformative tourism tricky is that it can be different for every tourist. By enhancing the experiences by deepening them, and making them more immersive, can support the occurrence of unintentional transformative tourism and elements of it. There are three different kinds of experiences that are considered transformative: epistemically transformative experience (having a first time experience), personally transformative experience (changes your point of view, your core preferences or you learn something that expands your mind) and epistemically and personally transformative experience, which is a holistic experience that possibly changes the course of one’s life (15). 

Technology has changed the value creation process in customer service as it has become a key contributor to consumer experience; a big part of the hospitality and tourism products and services are nowadays delivered by different technologies (8). Technologically enhanced tourism is also changing travel behaviour and activities (7). As technology is said to enhance the customer experience (1), could it also be used to develop and enrich tourism to be and to have more transformative elements?  What kinds of solutions are already out there that could be used to make tourism services and experiences possibly more transformative? 

There are two critical digital technology stimuli that can lead to a rich customer experience: personalisation and interactivity (14). Based on my readings, I would also add immersion to the list of stimuli. Immersion is the level that describes a feeling of ‘being there’ (20). These can be considered to be the key factors in any tourist experience maximization and thus important factors to consider when talking about whether technology can make tourism more transformative. 

Photo by Roméo A. on Unsplash

Smart tourism’s transformative possibilities 

Let’s look into the question through the concept of Smart Tourism, which means technology enhanced tourism. A Smart Travel Destination uses technology based tools in its products, services, spaces and experiences (7). These tools are Smart Tourism Technologies that refer to both general and specific applications that can enhance tourists’ experiences as well as generate added value (25). These applications can be anything from ubiquitous connectivity through Wi-Fi to sensors, smartphones and virtual reality (7; 8). Let’s have a look at how Smart Tourism Technologies (STTs) with the most transformative potential have to offer transformative tourism.

Gamification 

Gamification is the use of game design elements and game thinking in a non-gaming context (6) so it is more of a point of view when using smart technologies and designing transformative tourist experiences. With the help of gamification, tourists can get more engaged with the information and the experience they are receiving. If the tourist engagement rises, it can enhance the tourist experience in terms of flow, motivation, pleasure, immersion, enjoyment and presence (3). An example of using gamification and technology together to create a more transformative tourism experience could be an application that teaches the tourist history in the form of a game on a self-guided city tour. 

Augmented reality 

An augmented reality system merges physical and virtual objects in a natural environment, aligns them, and runs them interactively in real time (22). The goal of augmented reality is to support user interaction with the world around them (2). Augmented reality systems can be wearable computers, such as a smartwatch or smart glasses (26). How smart watches can enhance the tourist experience and possibly make it more transformative is that they extend the tourist’s sensory, cognitive, and motor limitations (2) and adapt the tourists behaviour to the changing environments. A wearable device can shape how tourists orient themselves, interact, and control their interactions with tourism attractions (21). Wearable computers, like any other computer, can also model behaviour and predict the future actions of the tourist so they are said to have potential to transform touristic experiences (21). 

Photo by My name is Yanick on Unsplash

Augmented reality has already been applied to destinations and to tourist experiences to assist tourists with retrieval and processing of information on points of interest at physical structures, national parks, walking experiences, historic and cultural objects, museum exhibits, art galleries, and indoor theme parks by overlaying exhibits with additional information through touch-screen displays, smartphones, and/or wearable devices (21).  With the help of technology assisted immersion, in this case augmented reality, tourists can be engaged in a more unique and interactive way than in traditional tourism (12). Also, if information is presented through augmented reality (or virtual reality), the information can become more memorable (11) and thus possibly more transformative.

As an augmented reality system merges physical and virtual objects in a natural environment to support tourists’ interaction with the world around them there are clear indicators of experience enhancement, which could make the experience more transformative. If we think about the gamification application example (the history teaching, game-like self-guided city tour application), it could also have augmented reality elements to it. These elements could be for example Google glasses type of images and videos of the historical events. Maybe they could even be holograms in the future. Whether or not the information provided to the tourist is transformative by itself, its transformative qualities could be enhanced and supported with augmented reality. 

Virtual reality 

When it comes to virtual reality there are more indicators of possible experience enhancement which could make the experience more transformative than augmented reality; the whole tourist experience can be designed from start to finish to be as transformative as possible. According to NASA virtual reality is “the use of computer technology to create the effect of an interactive three-dimensional world in which the objects have a sense of spatial presence.” In tourism it is used to capture destinations, attractions, to re-create events or to create totally new destinations, events and experiences (24). Virtual reality experiences have three key elements: visualisation components, immersion into the experience is a key factor and interactivity is involved in the experience (4). In the future these can most likely be personalised which means that there will be technically everything (personalisation, interactive and immersion) needed for a tourist to have an experience – whether or not that experience can be transformative depends on the tourist. 

Other Smart Tourism Technology possibilities

If we look at Smart tourism from a less futuristic and a more practical lens, STT is already capable of making experiences and customer touchpoints more interactive and personalised according to tourists’ preferences (13,11). With the help of STTs almost everything can be personalized and tourists can be provided with the most relevant and context-specific information, expertise, and experiences delivered in real-time or just when they need it (14). To have more personalized services and experiences can support transformative experiences happening, because each tourists’ experience and transformativity is highly objective. 

Tourism products can also be tailored to be more interactive with the help of STT (11). Interactivity gives buyers a sense of control so they can feel like they are in control of their own experience (27) – this can support the possible transformativity. At the same time, tourists can also interact with local residents within destination business ecosystems and the larger tourism ecosystems (7). This can support transformation as socialising with people from different cultures or just people outside your own circle of people can teach you something or show you a new point of view. Also, the use of STTs might affect the engagement and immersion of tourist experience (11). 

Smarter the more transformative?

Even though smart technologies are slowly getting more popular to use in tourist experiences and at smart tourism destinations, research on smart tourism destinations is limited. Research about gamification in tourism is also limited and the application of gamification in tourism is still in its infancy (8). There’s also no clear definition of what a consumer technology experience is or what a technology experience is. Because of the lack of research, the impacts of consumers’ technology experience on their overall experience  remain unknown (11). Needless to say, this means that there are also no studies about whether technology can make tourism more transformative so we have no way to answer whether or not technology can actually make tourism more transformative.

Regardless of the lack of research,  the introduction of guest-facing technologies is changing one of the industry’s key characteristics, human-to-human interactions, into guest-technology interactions. Tourists are already interacting with artificial intelligence chatbots, service delivery robots (11), and mobile tour guide apps have partly replaced the traditional human travel guide and information desk. Travellers are also creating their own travel itineraries with the help of the internet. Social contacts and socialising with new cultures is a big part of travel; a cross-cultural interaction can already be a transformative experience. Is there a possibility that technology could be making tourism less transformative? Technology is also making travelling a lot more convenient and easy. Yet somehow it seems that the reward of seeing the sunrise is much more transformative if you have climbed a mountain to witness it.

Also, a big part of the tourist experience is about immersion. Technology can of course help with immersion, but it can also hinder it. The term selective unplugging refers to being partially connected or disconnected from technology during travel to be more connected and present in the moment (19). To be more connected and present is essential for transformative travel, but what if connection and the feeling of being present are provided with the help of technology? Maybe then the tourist has chosen the wrong destination to travel to, but it’s an important topic to think about when designing and promoting technology-mediated travel experiences. Also when thinking about transformative travel, the tourists who decide to unplug are most likely tourists that are escaping their reality. They are not seeking something, which means that most of them are not transformative tourists. Still, the possible avoidance of technology makes it challenging to create transformative elements to tourist destinations and experiences with smart tourism, if people are not motivated to use technology during their trip.

Even though technology is changing the way we travel, its power and possibilities are yet to be harnessed when it comes to transformative tourism. Smart tourism in tourist experiences and in tourism in general is often in a supporting role; most smart technologies tourists use are STTs like maps/navigation apps, ride-sharing programs, city guide apps, mobile payment, and parking apps (14). Yet we can see that technology, especially augmented reality and virtual reality, has great potential to make tourism experiences more transformative in the future. Still, what is transformative to the tourist will always depend on the tourist itself – meeting a local in a travel  destination can be a far more transformative experience to the tourist than an augmented reality city tour. The city tour can just be a memorable and unforgettable experience at a smart tourism destination, which doesn’t sound like a bad thing at all.

 

REFERENCES

  1. Accenture (2019). Accenture-China-Digital-Transformation-Index-2019. Accenture.
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  3. Brown, E. & Cairns, P. (2004). A grounded investigation of game immersion. Conference on Human Factors in Computing Systems – Proceedings. 
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  6. Deterding, S., Dixon, D., Khaled, R., & Nacke, L. E. (2011). From game design elements to gamefulness: Defining “Gamification”. Mindtrek 2011 Proceedings. Tampere, Finland: ACM Press. 
  7. Gretzel, U., Sigala, M. & Xiang, Z. (2015). Smart tourism: foundations and developments. Electron Markets, 25.
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Experiences and digitalization – where are we going?

It’s all about experiences these days, isn’t it? They are constantly discussed in the field of tourism, and with other industries as well, but do we actually know what it is about the idea of experience that in the end intrigues the customer enough to make a purchase decision?

No, we cannot know that. Why? Because experience is a subjective, individual and very unique concept. No one experiences a product or service the same as their peers. Someone might not even feel as though they have received any kind experience from a service or product which might have been completely transformational for someone else. So, how do we market experiences, if we cannot guarantee that there is even going to be an experience to have? Can we enhance the experiences with tools provided by digitalization?

We must know our customer segment and what they are searching in their travels in order to understand how they might see the meaning of experience. Finding the customers ready to receive those experiences and even pay for them is not probably going to be difficult as marketing online develops, and it gets easier to attract bigger masses or find the niche market inside those masses that want your products.

How will digitalization change experience design?

In the future, digitalization and online marketing will be the key element in marketing experiences. As the world of digitalization moves forward, we can expand our experiences and how we see them. It opens totally new doors for marketing; A customer puts a pair of VR glasses over their eyes. They jump through a series of videos; snow, reindeer petting, Santa Claus, northern lights. The pretty picture formats in their head. I have to see that for myself. The thought of perfect winter wonderland has been set in their mind. The spark is there. All you need is the product to sell.

Snow dusting, formation of experience
Will there be time when experiences, like the feeling of snow and seeing the northern lights, can be designed fully online? Photo: Pulkkinen 2015

The question then becomes; how much we can tease the potential customers? Where is that line of wanting the hands-on experience, instead of watching northern lights lying on your own bed with the VR glasses on, enjoying the comfort and safety of your own home? What added value does the customer get from coming to Finland and going to freeze in the middle of the lake to watch northern lights? And how we can keep that experience authentic to the customer?

It’s about evolving. Designing. You need to find the link between the need to evolve with digitalization and the benefit for your company. What can you do in order to enhance the hoped customer experience? It’s about designing, prototyping and trying. Co-creation, another big word. Co-creation will most likely get on a different level with digitalization in the future, as information sharing and possibilities to do online get wider and wider. We are in a state of constant development.

The question remains. Digitalization, opportunity or threat to experiences in the tourism field?

Maybe both? The key is to find what is the best possible practice for you.

Get a master’s degree in tourism business

Are you looking for an international tourism-focused master’s degree programme in business? Tourism Marketing and Management programme by University of Eastern Finland provides a unique learning experience for students who have finished their bachelor’s degree and are looking for new skills and knowledge in developing tourism industry in a sustainable way. Read more about the programme at www.uef.fi/tmm.

Nostalgia in marketing – a great way to drown your business

It is pretty easy to say that marketing a business today is made pretty affordable and easy – if you are not stuck in the nostalgia in marketing and trust that a basic “block ad” on a magazine is an effective way on advertising.

Events are my cup of tea. As an event manager, you are DEPENDENT on that the products are visible on Google and social media channels. The homepage should be active with links to other pages for Google to find it interesting, Adwords should rise up your event every time you are searched and ads can be targeted to customers who have visited the site. With the basic effort, you can do all this by yourself and can gain a lot of new customers. Without these things, you are same as dead to your customers.

Why?

Most of the customers, who’s from you are interested (read: have money and interest towards your hip-product), especially in technology orientated country like Finland, use smartphones – or at least search your business via computer. So why bother on spending lots of money on ads on e.g. newspapers? To compare online marketing to classic marketing on print – here’s just a plain and simplified example:

Marketing on local newspaper:  One marketing ad on leading local newspaper (outside southern Fi) Size approx. a6 format. Shown during one specific day. Cost approx. 800 €

  • You’ll need  (or at least it is highly preferred) to buy visuals from a professional (60-70 e / h)
  • The ad is shown one time on today’s magazine with other ads on the third last page.
  • Circulation of the magazine approx. 100 000 people in one province with broad age cohort.
  • No reliable ways to measuring the effects of the ad.

Marketing on Facebook/IG: for the same money (900 €) possibilities:

  • Do ads by yourself (of course the expertise and counseling of a professional- like yours truly – is always recommended) 😉
  • Choose the most relevant target groups from e.g. Helsinki and your hometown with specified age cohort and interests to visit the homepage or buy the tickets straight away.
  • Set the ads to be visible e.g. for week or two.
  • See how many times your ad is clicked, measure and optimize the ad also afterwards.
  • Gain more followers to your site, where you can advertise the event more specifically and share the love with your likers.
  • Add FB Pixel and google tracking to your homepage andthe engage same people who may have visited your site but not yet bought the tickets by encouraging them to buy tickets afterwards via cookies set on their devices.
So. Which one would you choose as an advertiser?

Are printed ads about to die? No. There is a place for it as well. E.g. in the form of advertorials in the specific periodicals or example big posters are really good way of getting attention – they have more possibility to reach your target groups. Books are read still, and I for one will always prefer to read from the paper than from the tablet or such. But it is hard to see a long-headed future for classic “box-ads” in the newspaper or such as an efficient way of reaching your customers now or especially in the future. Do not let nostalgia in marketing make decisions for you!

Get a master’s degree in tourism business

Are you looking for an international tourism-focused master’s degree programme in business? Tourism Marketing and Management programme by University of Eastern Finland provides a unique learning experience for students who have finished their bachelor’s degree and are looking for new skills and knowledge in developing tourism industry in a sustainable way. Read more about the programme at www.uef.fi/tmm.