Skip to content
uef-logo
  • Home
  • Destination marketing
  • Destination management
  • Current Research
  • Information Technology in Tourism Business
  • Tourism Business
  • Tourism studies
  • Tourism marketing and management
  • About The Blog
    • Master's Degree Programme in Tourism Marketing and Management
    • UEF Business School
Social media profiles
  • Tourism Marketing and Management
  • customer experience
20.12.2022

Enhancing customer experience with smart hotel technologies

Have you checked into a hotel using a mobile app? Or maybe the light in your hotel room switched off automatically when you opened the door to leave? These features are only the tip of the iceberg in smart hotels. What are smart hotels? According to Dalgic and Birdir 1, a smart hotel adopts a […]

7.11.2022

What causes people to buy from OTAs?

Today millions of travelers around the globe use Online Travel Agencies (OTAs) to plan their leisure and business travel. OTAs are getting popular among travelers even though there are still people who prefer travel agents expertise instead. Although, OTAs evolved their introduction in the 1990s, the corona pandemic provided new and exciting opportunities for them […]

25.9.2022

How can a chatbot influence the customer experience of your tourism business?

With the constantly ongoing advancements of Industry 4.0, several interconnected developments can be seen affecting both the digital and operational environments of tourism businesses. These so-called Tourism 4.0 innovations refer to Industry 4.0 innovations (Big Data, Internet of Things, Blockchain, Artificial Intelligence etc.) that have been specifically refined to suit the needs of the tourism […]

25.2.2019

3 easy ways to make online customer experience better in tourism

As technology develops it is necessary for tourism businesses as well as businesses, in general, to think about how they can improve online customer experience. There is a lot of talk about if technology will replace human interaction, but actually in business purposes technology can help make customers happier. Although we have to remember that […]

About the blog

Most popular posts

  • 19.3.2019

    Overview of Quantitative Data Analysis Methods in SPSS

  • 20.12.2022

    Does Virtual Reality (VR) Travel have the potential to be more?

  • 20.12.2022

    Enhancing customer experience with smart hotel technologies

  • 21.10.2023

    Openly collaborative, organized, and functional service process ecosystem paving the way to success in Finnish medical tourism

  • 23.12.2019

    DTTT Global 2019, Day 2

Subscribe to the blog

RSS feed

Itä-Suomen yliopisto

Joensuu, Kuopio

© University of Eastern Finland

Social media profiles
Give feedback | Data protection | Accessibility